Responsible Gaming Policy

Play Smart. Play Safe.
link02 Cares About
Your Wellbeing

At link02, we believe that gambling is entertainment — full stop. Our responsible gaming framework is built around one simple principle: every player on our platform should be in control of their experience at all times. From deposit limits to self-exclusion tools, link02 provides every resource you need to keep your play healthy, informed, and within your personal boundaries.

Self-Exclusion Available
Deposit Limits
Session Time Controls
Reality Checks
21+

Minimum Age
Required

Internationally Licensed Platform
21+
Age Minimum
24/7
Support Available
5+
Protection Tools
0
Tolerance for Underage Play

Gambling Is Entertainment,
Not a Financial Strategy

link02 is Pakistan's most trusted online casino and sports betting platform — and with that trust comes a serious responsibility. We have zero interest in keeping a player on our platform if they are not in a healthy place to be gambling. That is not who we are.

Whether you are betting on the PSL or spinning the reels on your favourite slot title, the moment gambling starts to feel like an obligation rather than fun, it is time to use our tools. Our self-exclusion system, deposit limits, and session timers are all built directly into the link02 platform — no emails, no waiting periods, immediate effect.

Our responsible gaming framework is aligned with the standards set by our international gaming licence authority, and we actively train our customer support team in Karachi to identify and assist players who may be showing signs of problem gambling.

Gambling Can Become Addictive

Problem gambling is a recognised psychological condition that can affect anyone, regardless of income, background, or how long they have been playing. It is not a character flaw — it is a health issue. If you or someone you know in Lahore, Islamabad, Faisalabad, or anywhere across Pakistan is struggling with gambling, please use the tools on this page and reach out to our support team immediately.

Age Verification Compliance 100%
Self-Exclusion Request Processing Instant
Staff Responsible Gaming Training Ongoing
24/7 Support Availability Always On

What Responsible Gaming
Means at link02

These six principles form the foundation of how link02 approaches player safety across every game, every bet, and every interaction on the platform.

Strict 21+ Enforcement

link02 enforces a hard minimum age of 21 years. CNIC-based identity verification is mandatory before any withdrawal is processed. Any account confirmed to belong to an underage individual is immediately suspended, and all funds are withheld pending review. We do not compromise on this, ever.

Deposit & Loss Limits

Every link02 account holder can set daily, weekly, or monthly deposit and loss limits directly from their account settings panel. Once set, a limit cannot be increased without a mandatory 24-hour cooling-off period. Reductions take effect immediately. This puts you in charge of your spend — not the other way around.

Session Time Management

Set session time limits so the platform automatically notifies you when you have been playing for your chosen duration. Reality check popups can be configured to appear every 30, 60, or 90 minutes, showing your session duration and net result. These are not optional — they cannot be dismissed without acknowledgement.

Self-Exclusion Programme

If you feel you need a complete break from the link02 platform, our self-exclusion tool allows you to block your account for a minimum of 6 months, or permanently. Self-exclusion activates instantly. During the exclusion period, your account cannot be reopened under any circumstances — not even if you request it yourself.

Cooling-Off Periods

Not ready for full self-exclusion but need a short break? link02's cooling-off feature lets you pause your account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in or place bets. Cooling-off requests are processed immediately and cannot be reversed before the chosen period expires.

24/7 Responsible Gaming Support

Our dedicated support team is available around the clock via live chat. Any player can request a responsible gaming review at any time — our team is trained to listen without judgement and to activate protective measures immediately. You are never on your own at link02.

Your link02 Responsible Gaming
Toolkit

Every one of these tools is available directly inside your link02 account settings panel. No need to contact support — you can activate them yourself, right now.

Instant Effect

Deposit Limits

Set a maximum deposit amount per day, week, or month. Useful for players in Karachi or Lahore who want to keep their monthly entertainment budget firmly in check. Increases require a 24-hour waiting period. Decreases are immediate.

Instant Effect

Loss Limits

Cap the total amount you are willing to lose in a given period. Once your loss limit is reached, the platform will automatically prevent any further bets until the limit period resets — or until you reduce the limit further.

Instant Effect

Wager Limits

Set a maximum stake per individual bet or spin. This is especially helpful for slot players who want to enjoy extended sessions on a fixed budget without risking large amounts on single rounds.

Immediate — Irreversible

Self-Exclusion

Permanently or temporarily block your link02 account. Minimum exclusion period is 6 months. During this time, link02 will also suppress any marketing communications directed at your registered contact details.

Configurable

Reality Checks

Configure pop-up reminders at set intervals — every 30, 60, or 90 minutes — showing how long you have been playing and your net win/loss for the session. These must be acknowledged before play can continue.

Reversible After Period

Cooling-Off

Take a short, structured break of 1 day, 7 days, or 30 days. Account access is fully suspended during cooling-off. This is a lighter option than full self-exclusion and is ideal if you feel you simply need some distance from the platform for a little while.

Are You Gambling
Responsibly?

This self-assessment is not a diagnostic tool, but it is a useful starting point. If you answer "yes" to three or more of the questions on this page, we strongly encourage you to use link02's responsible gaming tools immediately and to consider speaking with a qualified counsellor.

Problem gambling can affect anyone — from a first-time player in Islamabad to a long-time sports bettor in Faisalabad. There is no shame in recognising the signs early and taking action.

Honest Answers Only

This checklist is for your own benefit. Be honest with yourself. Nobody else sees your answers.

Ask yourself: do any of these apply to you?

01

Have you ever gambled with money that was set aside for essential expenses — like rent, utility bills, or groceries for your family?

02

Have you ever tried to win back money you have lost by placing larger bets or playing for longer than you originally intended?

03

Have you felt restless, irritable, or anxious when you have tried to cut back or stop gambling?

04

Have you hidden your gambling activity from family members, friends, or colleagues — or felt the need to be secretive about how much time or money you spend on the platform?

05

Has gambling ever caused or contributed to relationship problems, difficulties at work, or financial stress in your household?

06

Do you find yourself thinking about gambling when you are not on the platform — planning future bets, replaying past losses, or calculating how much you would need to win to break even?

07

Have you ever borrowed money, sold personal items, or taken on debt specifically to fund gambling activity?

If you answered yes to 3 or more questions, we strongly recommend activating link02's self-exclusion or cooling-off tools immediately and reaching out to our support team.

Age Verification at link02

Our minimum age policy is one area where link02 applies absolutely zero flexibility. Here is exactly how we enforce it.

Registration Screening

Date of birth is collected at sign-up and cross-checked against CNIC data during the verification process. Anyone under 21 cannot complete registration.

Mandatory KYC

Before any withdrawal is processed, CNIC document verification is mandatory. Both sides of the CNIC must be uploaded and approved by our compliance team.

Continuous Monitoring

Our fraud and compliance systems flag accounts showing unusual patterns that may indicate a minor is using a verified adult's account. These accounts are suspended pending investigation.

Parental Reporting

Parents or guardians who suspect a minor has accessed link02 can contact us at any time via live chat. We will investigate immediately, suspend the account, and delete all associated data.

Responsible Gaming
FAQ

Got questions about how link02's responsible gaming tools work? We have answered the most common ones here. For anything else, our 24/7 support team is one click away.

Full FAQ Page

Log in to your link02 account and navigate to Account Settings, then Responsible Gaming. You will find daily, weekly, and monthly deposit limit controls there. Enter your preferred limit and confirm. Reductions take effect immediately. If you want to increase a limit you have previously set, a mandatory 24-hour cooling-off period applies before the increase becomes active.

Self-exclusion on link02 takes effect instantly the moment you confirm your request. There is no delay, no processing window, and no way to reverse it before your chosen exclusion period expires. During self-exclusion, all marketing communications to your registered email and phone number are also suppressed automatically. The minimum self-exclusion period is 6 months.

Yes. If you have a remaining balance in your link02 account at the time of self-exclusion, you can request a withdrawal of those funds through our support team. Contact us via live chat and our team will process the withdrawal to your registered payment method — JazzCash, EasyPaisa, HBL, or whichever method you use. You will not be able to log in to the platform yourself during exclusion, but your funds remain yours.

A cooling-off period is a short, temporary break — 24 hours, 7 days, or 30 days — after which your account automatically becomes accessible again. It is designed for players who feel they need a brief pause. Self-exclusion is a longer, more serious commitment: a minimum of 6 months, and optionally permanent. During self-exclusion, your account will not be reinstated at the end of the period without a formal review process. If you are unsure which option is right for you, speak to our support team first.

link02 treats all responsible gaming data with strict confidentiality. We do not sell or share your personal data with third-party marketers. In cases where we are legally required to report to our international licensing authority or a regulatory body, we will comply with those obligations. Please refer to our full Privacy Policy for complete details on how your data is handled.

If you are concerned about a family member or friend who you believe may have a problem gambling on link02, please contact our support team via live chat. Provide as much information as you can — including the account holder's name or registered email address. We will investigate confidentially and take appropriate protective action. You do not need to be the account holder to raise a concern. We take all third-party reports very seriously.

Enjoy link02 — On Your Terms

link02 is Pakistan's most trusted online casino and sports betting platform precisely because we put player wellbeing first. Set your limits, use your tools, and enjoy cricket betting, Poker, Andar Bahar, and Slot games as the entertainment they are meant to be. 21+ only. Play responsibly.

link02 is strictly for users aged 21 and above. Gambling can be addictive — please play responsibly.  |  Responsible Gaming Policy  |  Terms & Conditions