Frequently Asked Questions

link02 Frequently
Asked Questions

Everything Pakistani players need to know about link02 — from opening your account and completing KYC verification, to making JazzCash deposits, understanding wagering requirements, betting on PSL cricket, and using our responsible gaming tools. This page covers it all, clearly and in one place. If your question is not answered here, our 24/7 support team is available via live chat at any time.

Pakistan's Most Trusted
Online Gaming Platform

Before diving into the FAQ, here is a quick snapshot of what makes link02 the go-to choice for players across Karachi, Lahore, Islamabad, and Faisalabad.

Local Payment Methods

Deposit and withdraw using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK — all natively supported with no hidden conversion fees on our end.

Internationally Licensed

link02 operates under an internationally recognised gaming licence and applies rigorous KYC, AML, and responsible gaming standards to protect every player on the platform.

Live Cricket Betting

Bet on PSL, international Tests, T20Is, and ODIs in real time. link02's cricket betting section is built for Pakistani fans who take their cricket seriously.

Fully Mobile-Optimised

No app download needed. link02 runs seamlessly in your mobile browser on Android or iOS — full game catalogue, cashier, and live support all accessible from your phone.

24/7 Live Support

Our support team is available around the clock via live chat. Whether it is a payment query or a responsible gaming request, we respond typically within minutes.

Player Protection Tools

Deposit limits, loss limits, session timers, cooling-off periods, and full self-exclusion — all built directly into your link02 account settings panel and effective immediately.

Account & Registration

Got questions about signing up, verifying your identity, recovering access, or closing your account? These are the most commonly asked account-related questions from link02 players across Pakistan.

How do I create a link02 account in Pakistan?

Creating a link02 account takes under three minutes. Visit the link02 website, click Register, and fill in your name, email address, date of birth, and a secure password. You will need to confirm you are 21 or older and agree to the Terms and Conditions. A verification email will be sent to confirm your address before your account is fully activated.

What documents are required for KYC verification on link02?

link02 requires a valid CNIC (Computerised National Identity Card) for identity verification. You will need to upload clear photos of both the front and back of your CNIC. KYC must be completed before your first withdrawal is processed. Verification is typically reviewed within 24 to 48 hours by our compliance team.

What is the minimum age to play on link02?

The minimum age to register and play on link02 is 21 years. This is a strict platform-wide policy with zero exceptions. Age is verified at registration using your date of birth and confirmed again during CNIC-based KYC verification. Any account found to belong to a person under 21 is immediately suspended.

I have forgotten my link02 password. How do I reset it?

On the link02 login page, click "Forgot Password" and enter your registered email address. You will receive a secure password reset link within a few minutes. Click the link, enter your new password, confirm it, and save. If you do not receive the email, check your spam folder or contact our 24/7 live chat support team.

Can I have more than one link02 account?

No. link02 strictly permits one account per person. Duplicate accounts are detected automatically and will result in both accounts being suspended and any balances withheld pending a review. If you cannot access your existing account, please contact our support team rather than creating a new one.

Deposits & Withdrawals

Questions about funding your link02 account or cashing out your winnings via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or cryptocurrency — answered in full below.

How do I deposit funds into my link02 account using JazzCash?

Log in to your link02 account, go to the Cashier section, and select JazzCash as your deposit method. Enter the amount you wish to deposit (minimum PKR 500), confirm the transaction in your JazzCash app using your MPIN, and your link02 balance will be credited instantly. JazzCash deposits carry no additional processing fee on our end.

Does link02 support EasyPaisa deposits and withdrawals?

Yes. link02 fully supports both deposits and withdrawals via EasyPaisa. Deposits are credited instantly. Withdrawal requests to EasyPaisa are typically processed within 1 to 4 hours after approval, though during peak times it may take up to 24 hours. The minimum EasyPaisa withdrawal amount is PKR 1,000.

What is the minimum deposit amount on link02?

The minimum deposit on link02 is PKR 500 for mobile wallet methods such as JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank, the minimum deposit is PKR 1,000. Cryptocurrency deposits (USDT) have a minimum equivalent of approximately PKR 2,000, subject to the prevailing exchange rate at the time of deposit.

How fast is a JazzCash withdrawal on link02?

JazzCash withdrawals on link02 are among our fastest payout options. Once your withdrawal request is submitted and KYC verification is complete, funds are typically transferred to your JazzCash wallet within 1 to 4 hours. During high-volume periods, processing may extend to 12 hours. There are no withdrawal fees charged by link02 for JazzCash payouts.

Can I withdraw using HBL or Meezan Bank on link02?

Yes, link02 supports bank transfer withdrawals to HBL, UBL, and Meezan Bank accounts. You will need to add your bank account details in the Cashier section and ensure your account name matches your verified CNIC name exactly. Bank transfers are typically processed within 1 to 3 business days depending on your bank's processing schedule.

Are there any withdrawal fees on link02?

link02 does not charge any platform-side fees on withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges, which are outside our control. Cryptocurrency withdrawals (USDT via TRC20) may incur a small network gas fee. Always check the current fee disclosure in your link02 Cashier panel before submitting a withdrawal.

Games & Gameplay

From slot RTP figures to live PSL cricket betting markets and mobile compatibility — here are the most frequently asked gameplay questions from link02 players in Pakistan.

What slot games are available on link02?

link02 offers a wide catalogue of slot titles from leading international providers, including classic 3-reel slots, modern 5-reel video slots, Megaways mechanics, and progressive jackpot games. Popular categories include fruit machines, adventure-themed slots, and licensed title slots. All slot games on link02 are certified for fair play and use a verified Random Number Generator (RNG).

Does link02 offer live cricket betting including PSL matches?

Yes. Cricket betting is one of link02's most popular features among Pakistani players. You can bet on live PSL matches, international Test series, T20Is, and One Day Internationals. Live in-play betting lets you place bets as the match unfolds, with real-time odds updates on every ball. Pre-match and outright markets are also available throughout the cricket calendar.

Can I play link02 casino games on my mobile phone?

Absolutely. link02 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply visit the link02 website on your mobile browser and the interface automatically adapts to your screen size. All games, including live dealer tables, slot titles, and sports betting markets, are available in full on mobile.

What is the RTP (Return to Player) on link02 slot games?

RTP varies by individual slot title and is set by the game provider, not by link02. Most slots in our catalogue carry an RTP between 94% and 97%. You can find the specific RTP for any slot by clicking the information or paytable icon within the game itself. link02 only hosts games from providers who publish certified RTP figures.

Bonuses & Promotions

Welcome bonuses, wagering requirements, free spins, loyalty points — here is everything you need to know about link02's promotional offers before you claim anything.

Does link02 offer a welcome bonus for new players in Pakistan?

Yes. link02 offers a welcome bonus for newly registered players. The exact bonus structure — including match percentage, maximum bonus amount in PKR, and eligible games — is detailed on the Promotions page inside your account. Bonuses are subject to wagering requirements, minimum deposit thresholds, and expiry windows. Always read the full bonus terms before claiming.

What are wagering requirements and how do they work on link02?

A wagering requirement specifies how many times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in bets before withdrawal is unlocked. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are in the bonus terms on link02.

Do link02 bonuses expire if I do not use them?

Yes. All link02 bonuses come with an expiry period, typically 7 to 30 days from the date of issue depending on the specific promotion. If wagering requirements are not met before the bonus expires, the bonus and any associated winnings are forfeited. You will find the exact expiry window in the Terms section of each individual bonus offer.

Is there a loyalty or VIP programme on link02?

link02 rewards regular players through an ongoing loyalty programme. As you play, you accumulate loyalty points that can be exchanged for bonus credits or real money. Higher activity levels unlock VIP tiers with benefits such as faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, and exclusive promotions. Contact support for details on how to progress in the VIP programme.

Safety & Responsible Gaming

link02 takes player safety seriously. Below are the most important questions about our international gaming licence, 21+ age policy, self-exclusion tools, and the support resources available to players who need help.

Is link02 licensed and legal to play on for Pakistani players?

link02 operates under an international gaming licence issued by a recognised offshore regulatory authority. The platform applies internationally accepted responsible gaming standards including age verification, KYC compliance, and player protection tools. Pakistani players access link02 under the jurisdiction of that international licence. We encourage all players to be aware of their own local regulations.

How do I self-exclude from link02 if I need a break from gambling?

Log in to your link02 account, navigate to Account Settings, then Responsible Gaming, and select Self-Exclusion. Choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion activates instantly and cannot be reversed before the chosen period ends. All marketing communications to your registered contact details are also suppressed during self-exclusion.

Can I set deposit limits on my link02 account to control my spending?

Yes. link02's Responsible Gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period before they become active. This feature is available to all link02 players at any time and is strongly encouraged as a healthy gambling habit.

What should I do if I think I have a gambling problem?

If you feel your gambling is becoming a problem, please use link02's built-in tools: activate a cooling-off period, set deposit and loss limits, or request full self-exclusion through your account settings. You can also contact our 24/7 support team via live chat for immediate assistance. Our team is trained to help without judgement and can activate protective measures on your behalf right away.

Still Have Questions?

Our Support Team Is
Always Here for You

If this FAQ page did not fully answer your question, link02's live chat support team is online 24 hours a day, 7 days a week — including during PSL match nights and peak weekend hours. Average response time is under 5 minutes. You can also reach us by email and typically expect a reply within 30 minutes during peak hours.

Email: [email protected]  ·  Response: typically within 30 minutes

Live Chat

Available 24/7 from inside your link02 account. Fastest response channel for all queries.

Email Support

Send detailed queries to [email protected]. Replies within 30 minutes during peak hours.

Responsible Gaming

Need to set limits or self-exclude? Our RG team acts immediately. 21+ only. Play responsibly.

Policy Pages

Full details in our Terms, Privacy Policy, and RG pages.

link02 is strictly for users aged 21 and above. Gambling can be addictive — please play responsibly.  |  Responsible Gaming Policy  |  Terms & Conditions