link02 Privacy Policy

This Privacy Policy is issued by link02 ("link02", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://link02.asia. link02 is licenced and regulated under applicable international gaming authority standards and is committed to handling all personal data entrusted to it with integrity, transparency, and the highest standard of security.

This Policy applies to all individuals who access or use the link02 platform, including registered account holders, visitors who browse the site without registering, and any individual who contacts link02's support team. By accessing the link02 platform and creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside the link02 Terms and Conditions, which together constitute the full legal agreement between you and link02. In the event of any conflict between this Policy and the Terms and Conditions on a privacy matter, this Privacy Policy shall take precedence.

link02 collects personal data through several channels during the course of your relationship with the platform. The categories of personal data we collect are set out below, along with the context in which each category is collected.

2.1 Registration Data

When you create a link02 account, we collect your full legal name as it appears on your CNIC, your date of birth, your email address, your mobile phone number, and a password of your choosing. This information is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process — required before processing any withdrawal — link02 collects copies of your CNIC (both sides), and may request a recent utility bill or bank statement confirming your current address, and proof of ownership of any payment method registered on your account. This documentation is processed securely and is not retained beyond the period required by our regulatory obligations.

2.3 Financial Transaction Data

link02 records details of all deposits and withdrawals made through your account, including the payment method used, transaction amounts in PKR, transaction timestamps, and payment provider reference numbers. We do not store full payment card numbers. For JazzCash and EasyPaisa transactions, only the registered mobile number and transaction reference are retained. For bank transfers via HBL, UBL, Meezan Bank, Raast, and 1LINK, only the account name and transaction reference are stored.

2.4 Gaming Activity Data

link02 maintains a complete record of your gaming activity on the platform, including bets placed, games played, session durations, wager amounts, win and loss history, and bonus participation. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting purposes.

2.5 Technical and Device Data

When you access the link02 platform, we automatically collect certain technical data including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, and session duration. This information is used for security, fraud prevention, and aggregate analytics purposes only.

2.6 Communications Data

If you contact link02 through live chat, email, or any other communication channel, we retain records of that correspondence including timestamps, the nature of your query, and the resolution provided. This is used for quality assurance, training, and dispute resolution purposes.

link02 uses personal data collected from users for the following clearly defined purposes. We do not use your personal data for any purpose not listed below without first obtaining your explicit consent or being required to do so by applicable law or regulatory authority.

• Account Management: To create, maintain, and manage your link02 account, including processing login requests, password resets, and account preference updates.
• Payment Processing: To process deposits and withdrawals via your chosen payment method — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or USDT — and to reconcile transaction records.
• Identity Verification: To verify your identity and age (minimum 21 years) in compliance with our KYC obligations under our international gaming licence, and to comply with applicable anti-money laundering requirements.
• Platform Delivery: To deliver the link02 gaming platform, including cricket betting, live dealer casino games, Poker, Andar Bahar, Slot titles, and all other product features.
• Fraud and Security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the link02 Terms and Conditions.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, to apply self-exclusion and deposit limit restrictions, and to fulfil our duty of care obligations under responsible gaming standards.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via our 24/7 live chat and email support channels.
• Legal and Regulatory Compliance: To comply with obligations under our international gaming licence, applicable anti-money laundering legislation, and any lawful requests from competent authorities.
• Platform Improvement: To analyse aggregate usage data, identify technical issues, and improve the performance and user experience of the link02 platform.
• Marketing (opt-in only): To send promotional communications, bonus offers, and platform updates to users who have expressly opted in to receive such communications. You may opt out at any time.

link02 processes personal data on the basis of one or more of the following legal grounds, depending on the category of data and the purpose for which it is processed:

• Contractual Necessity: Processing your registration data, KYC documents, and financial transaction data is necessary for link02 to fulfil its contractual obligations to you as a registered user of the platform.
• Legal Obligation: Processing for identity verification, AML compliance, responsible gaming record-keeping, and responses to regulatory authority requests is required by the legal obligations applicable to link02 under its international gaming licence.
• Legitimate Interests: Processing technical and device data for security, fraud prevention, and aggregate platform analytics is conducted on the basis of link02's legitimate interest in maintaining a secure, fair, and well-functioning platform for all users.
• Consent: Processing for marketing communications is conducted solely on the basis of your freely given, informed, and specific consent at the time of account registration or subsequently through your account preference settings. This consent may be withdrawn at any time without affecting the lawfulness of prior processing.

link02 does not sell personal data to any third party. link02 does not share personal data with third-party advertisers or marketing networks. Personal data is shared with third parties only in the following limited and controlled circumstances:

5.1 Payment Service Providers

In order to process deposits and withdrawals, link02 necessarily shares relevant financial data with your chosen payment service provider — for example, JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or USDT network operators. Data shared is limited strictly to what is required to complete the transaction. Each payment service provider operates under their own privacy policy and data protection obligations.

5.2 KYC and Identity Verification Providers

link02 may use third-party identity verification service providers to assist in the processing of CNIC documents and identity checks. These providers are engaged under strict data processing agreements and are not permitted to use your personal data for any purpose beyond the verification service provided to link02.

5.3 Regulatory and Law Enforcement Authorities

link02 may disclose personal data to competent regulatory authorities, law enforcement agencies, or other government bodies where required to do so by applicable law, by court order, or by the terms of our international gaming licence. link02 will, where legally permitted to do so, notify affected users of such disclosures.

5.4 Group Companies and Service Providers

link02 may share personal data within its corporate group and with carefully selected third-party technology, platform infrastructure, and customer support service providers who process data on link02's behalf. All such providers are engaged under data processing agreements that require them to maintain appropriate security standards and prohibit use of the data for any purpose other than the contracted service.

The link02 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session state when you are logged in, and to collect aggregate, anonymised analytics data about how users navigate the platform. The following categories of cookies are used on the link02 platform:

link02 does not deploy any third-party advertising cookies, social media tracking pixels, or cross-site tracking technologies on the platform. You may configure your browser to block or delete cookies; however, disabling essential cookies will prevent you from logging in and using core platform functionality.

link02 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our regulatory obligations under our international gaming licence. The following retention periods apply to the principal categories of personal data held by link02:

• Account Registration Data: Retained for the duration of your active account, and for a period of 5 years following permanent account closure, in accordance with standard AML record-keeping requirements.
• KYC / Identity Documents: Retained for a minimum of 5 years from the date of verification, or from the date of account closure, whichever is later, in accordance with our regulatory obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the transaction date, in accordance with applicable financial record-keeping standards.
• Gaming Activity Records: Retained for a period of 3 years from the date of each gaming session, for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Communications: Retained for a period of 2 years from the date of the most recent communication in a given case thread.
• Technical / Device Logs: Retained for a maximum of 90 days in identifiable form, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your opt-in status plus 2 years following any opt-out, to demonstrate compliance with consent management obligations.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with link02's data disposal procedures. Anonymised aggregate data may be retained indefinitely for platform improvement and statistical purposes, as it can no longer be attributed to any individual.

link02 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures employed by link02 include:

• Transport Layer Security (TLS): All data transmitted between your device and the link02 platform is encrypted using TLS 1.2 or higher, ensuring that data in transit cannot be intercepted by third parties.
• Data Encryption at Rest: Sensitive personal data including identity documents, payment method records, and account credentials are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within link02's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data undergo privacy and security training and are bound by confidentiality obligations.
• Intrusion Detection: link02's infrastructure is monitored continuously for unusual activity patterns, attempted unauthorised access, and other indicators of security compromise.
• Penetration Testing: link02's platform and data infrastructure undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: link02 maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to your rights and freedoms, link02 will notify affected users without undue delay.

As a registered user of link02, you hold the following rights in relation to your personal data. link02 is committed to facilitating the exercise of these rights promptly and without unnecessary obstacle. To exercise any of the rights listed below, please contact the link02 support team via live chat or by email at [email protected].

• Right of Access: You have the right to request a copy of the personal data link02 holds about you, together with information about how that data is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by link02. For account details such as email address and mobile number, many corrections can be made directly through your account settings panel.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to link02's legal and regulatory obligations to retain certain data for defined periods, as described in Section 7 of this Policy.
• Right to Restriction: You may request that link02 restrict processing of your personal data in certain circumstances, for example where you contest the accuracy of data held and verification is pending.
• Right to Data Portability: You have the right to receive the personal data you have provided to link02 in a structured, commonly used, and machine-readable format, and to request that link02 transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to link02 demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — most notably for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

link02 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case link02 will notify you of the extension and the reasons for it within the initial 30-day period.

If you are a parent or guardian and believe that a minor may have created a link02 account or provided personal data to the platform, please contact the link02 support team immediately via live chat or at [email protected]. We will investigate the matter promptly and take all necessary steps to close the account and delete any associated personal data.

link02 operates as an internationally licenced gaming platform. In the ordinary course of its operations, personal data collected from users in Pakistan may be transferred to, stored, and processed in countries or territories outside Pakistan. Such transfers may occur in the context of our use of cloud infrastructure providers, KYC service providers, or other technology partners who operate data centres in multiple jurisdictions.

Where personal data is transferred internationally, link02 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Privacy Policy. These safeguards may include standard contractual clauses, data processing agreements with equivalent security obligations, or reliance on the receiving party's membership of an internationally recognised data protection framework.

If you would like further information about the specific safeguards in place for any international transfer of your personal data, please contact the link02 support team.

link02 may send you promotional emails, SMS notifications, and platform push notifications about bonus offers, new game launches, PSL cricket betting promotions, and other link02 news — but only if you have expressly opted in to receive such communications at the time of account registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your link02 account settings panel.
• Clicking the unsubscribe link included in every marketing email sent by link02.
• Contacting the link02 support team via live chat and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional and account-related communications, such as deposit confirmations, withdrawal notifications, KYC request emails, and security alerts, which are sent regardless of your marketing preference as they are necessary for the operation of your account.

link02 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our regulatory obligations, our data processing practices, or the features and services offered on the link02 platform. The version number and last updated date displayed at the top of this document will be revised with each update.

Where changes to this Policy are material — meaning they significantly affect the way link02 processes your personal data or alter your rights — link02 will provide advance notice via email to your registered account address and/or by displaying a prominent notice on the platform, no less than 14 days before the amended Policy takes effect. Your continued use of the link02 platform after the effective date of an amended Policy constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically. If you have any questions about any change to this Policy, please contact the link02 support team before the change takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how link02 has handled your personal data, please contact us through one of the following channels:

If you are not satisfied with link02's response to your privacy concern or data rights request, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in your jurisdiction. link02 takes all privacy complaints seriously and will cooperate fully with any regulatory investigation.